Frequently Asked Questions

If there is less than one hour remaining before the agreed-upon pickup time, the total amount due will be charged. For hourly car service, no cancellation fee will be incurred if cancellation is made at least 24 hours before the scheduled pickup time.

Yes, all of our drivers are professionally trained and are licensed by the State. They undergo comprehensive training programs that include safe and defensive driving practices, etiquette, navigation, and knowledge of the local area. Each driver is also required to pass rigorous background checks for the safety and security of our clients. We are committed to providing an exceptional service, and our professionally trained drivers are a key part of this commitment.

Our service area includes Downtown Atlanta, Midtown, Buckhead, and all surrounding neighborhoods. Additionally, we service Hartsfield-Jackson Atlanta International Airport and all private jet centers in the area. Our service area also extends to the suburbs and nearby cities such as Marietta, Roswell, Alpharetta, Johns Creek, and Decatur. If you have a specific location request outside these areas, please contact us and we’ll do our best to accommodate your needs.

Absolutely! You can definitely book a ride for someone else. When you make a booking, just provide the passenger’s details, including their name and contact information, in the appropriate fields. You’ll also have the option to specify who will be responsible for the payment. We will ensure that the passenger receives all necessary details regarding the ride. Please ensure the passenger is aware of the booking and its details to ensure a smooth service experience.

Yes, we certainly do. Our service is designed to be as flexible as possible to accommodate your specific needs. If you require a round-trip or multi-stop service, simply specify this when making your booking. You’ll have the option to input multiple addresses and specify the order of stops. If your plans change or you need to add stops along the way, we recommend contacting our customer service to adjust your itinerary in advance. Our goal is to provide you with a seamless transportation experience tailored to your requirements.

We strive to meet every customer request that we receive. If your pick-up or drop-off time falls outside of our regular operating hours, please don’t hesitate to contact us via email or phone. We will attempt to accommodate your needs to the best of our ability.

Being centrally located in Atlanta enables us to reach our clients promptly. However, to provide the most seamless service, we recommend scheduling your pick-up or drop-off at least two hours in advance. This allows us to optimally accommodate your transportation needs.

For your convenience, we accept a variety of payment methods including credit and debit cards, as well as mobile payments via Zelle and Venmo. Please note that we do not accept cash payments. Feel free to contact us if you have any specific payment-related inquiries.

Our fares are calculated based on the distance and estimated travel time of the ride. Additional factors such as number of passengers, stops required, and special requests may also affect the total fare.

We meticulously monitor flight statuses. If your flight is delayed, we adapt your pick-up time accordingly at no extra cost. However, please note that for delays exceeding an hour, additional charges may be applicable.

We advise scheduling a minimum of 2 hours for domestic and 3 hours for international flights to navigate check-in, security, and any unexpected delays. For international travelers arriving in Atlanta, please be aware that customs clearance may add up to an hour post-landing.

Yes, you can modify your reservation. We request that changes be made at least 2 hours in advance to ensure we can accommodate the new requirements.

If you believe you’ve left an item in one of our vehicles, please contact us immediately. We will do our best to locate and return the item to you as quickly as possible. However, we cannot guarantee the recovery of lost items and are not liable for any lost or forgotten possessions.

Certainly! Whether it’s to pick up an item from the store, drop off a parcel, or check your mailbox, we can incorporate these stops without extra charges.

We prioritize maintaining our vehicles’ cleanliness to deliver a high-quality experience to all passengers. Therefore, we advise against consuming food during your ride. The consumption of alcoholic beverages within our vehicles is permissible only with prior approval and in accordance with local laws. Should a passenger become overly intoxicated, our chauffeur reserves the right to request a cessation of alcohol consumption or, if safety is compromised, to terminate the journey. Please note, if spills from food or drinks necessitate additional cleaning of the vehicle, an extra charge may be incurred.

For the comfort of all passengers and to maintain the cleanliness of our vehicles, we operate a strict no-smoking policy. This policy applies to all forms of smoking, including electronic cigarettes. We appreciate your understanding and cooperation with this guideline.